black%20on%20white%20logo_edited.jpg

Market Research

Property Analysis

Education

Consulting Services

In order to truly understand whether service standards are being met, a property must monitor and measure customer service.

This occurs on three levels: qualitative research, quantitative research and statistical analysis.

Andrew Klebanow

Indian Gaming Magazine

January, 2008

f-calculator n charts.jpg

Market Research

Customer Insight Panels

Focus Groups

Convention_edited.jpg

Education

Business Planning Workshops

Market Planning Seminars

f-computer%20with%20glasses_edited.jpg

Property Analysis

Operational Reviews

Marketing Audits

Player Rewards Program Redesign

Consulting Services

Strategic Planning

Expansion Studies

Facility Planning Recommendations

Independent Evaluation of Marketing

        Products and Systems

f-consulting services.jpg